Introduction
At Claims.ae, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services. We’re committed to complying with UAE data protection laws, including Federal Decree-Law No. 45/2021 on Personal Data Protection.
Information We Collect
We may collect:
Personal Details: Name, email, phone number, Emirates ID, or address when you contact us, submit a claim, or sign up for our newsletter.
Claim Information: Details about your claim (e.g., type, description) to provide our services.
Usage Data: IP address, browser type, and pages visited, collected automatically via cookies.
How We Use Your Information
We use your data to:
Process and manage your claims.
Respond to inquiries and provide support.
Send updates or UAE claims tips via email (if you subscribe).
Improve our website and services.
Comply with legal obligations in the UAE.
How We Protect Your Information
We take security seriously:
Data is stored on secure servers with encryption.
Access is limited to authorized personnel only.
We use industry-standard measures to prevent unauthorized access or disclosure.
Sharing Your Information
We do not sell your data. We may share it:
With insurance companies or third parties to process your claim (with your consent).
To comply with UAE laws or legal requests.
With service providers (e.g., email platforms) under strict confidentiality agreements.
Cookies
We use cookies to enhance your experience:
To remember your preferences.
To analyze website usage.
You can disable cookies in your browser settings, but this may affect functionality.
Your Rights
Under UAE law, you have the right to:
Access, correct, or delete your personal data.
Withdraw consent for data processing (where applicable).
Lodge a complaint with the UAE Data Protection Authority.
To exercise these rights, contact us at info@claims.ae.
Data Retention
We retain your data only as long as necessary to fulfill our services or meet legal requirements. Once no longer needed, it’s securely deleted.
Third-Party Links
Our website may contain links to third-party sites (e.g., insurance providers). We’re not responsible for their privacy practices—please review their policies.
Changes to This Policy
We may update this policy to reflect legal or operational changes. Updates will be posted here with the revised date.
Contact Us
Questions about this policy? Reach out:
Email: info@claims.ae Phone: +971-55-761-6131
Address: UAE, Dubai, Arabian Ranches, Al Reem 2, Street 1, Villa 47
Last Updated: March 21, 2025
